At Rocks on Paper, we take your privacy seriously. We only process the details you directly give to us (name, contact details and address) through the online store to provide you with a service. We only ask for the information we need to provide you with the services you require and will only share your name and address with our delivery provider (Royal Mail and their international partners) in order to fulfil your order. We will never sell or misuse your information.

We retain your personal information only for as long as necessary to provide you with our services. However, we may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Your payment details are processed through Stripe or PayPal and we never have access to any card details stored on your account.

Cookies

We use cookies to improve your experience of our site. A cookie is a small file that is downloaded onto your computer when you visit a website.  It allows us to recognise and tailor our site to you and it won’t harm your computer. If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store. If you want to do this please check the help section of your browser to learn how to change your preferences.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.